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Beacon Promotions Inc
Attn: Human Resources
2121 S Bridge Street
New Ulm, MN 56073


Now Hiring:

Customer Service Representative

Production Control Coordinator/Cost Accountant



    Customer Service Representative


Beacon Promotions, Inc. is a leader in the promotional products industry, and has a great opportunity for someone to join our Customer Service Team as a Customer Service Representative. This person will be responsible for serving customers by providing product and service information and resolving product or service problems.

Beacon Promotions, Inc. is a growing company and provides this individual the chance to grow, learn & assist the company with this amazing opportunity. This person will be required to perform a variety of duties and responsibilities, but most importantly can be a great addition to the growing team at Beacon.

Purpose of Role:
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.


  • Correspond with customers via telephone & e-mail to communicate information regarding prospective orders, order status, samples and completed orders.
  • Resolve customer issues relating to pricing, shipping, quality, etc.
  • Document all communication with customer regarding changes or additions to orders.
  • Interact with all areas of the office and factory to facilitate the flow of orders to meet customers’ requested shipment dates.
  • Assist sales & marketing team in proactively reaching out to customers to help grow accounts.
  • Use internal software system to keep orders moving and progressing through the system.
  • Partners with the sales team to meet and exceed customer’s service expectations.

Required Skills

  • Minimum of two years of previous customer service or sales experience.
  • Excellent interpersonal and written skills.
  • Detail oriented with the ability to multi-task and manage time effectively.
  • High proficiency in Microsoft Office programs.
  • Excellent communication and organizational skills.
  • Ability to present a professional response to the customer using both telephone & computer correspondence.
  • Bachelor’s Degree preferred but not required.

AAP/EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



    Production Control Coordinator/Cost Accountant


The Production Control Coordinator/Cost Accountant is a two part position. The Production Control side of the position is responsible for setting up and maintaining the part numbering structure and how materials flow through the factory floor and the computer system. Within the Cost Accounting role, this position is responsible for performing accounting functions relating to the pricing structure of the company’s products along with investigating material and labor variances occurring on work orders and assisting with month end closing duties.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Develop first draft of pricing for catalogs, working with the CFO and Marketing department for competitive analysis. Develop other pricing as needed.
  • Analyze sales data and monitor calendar and planner inventory levels and make recommendations for print runs.
  • Maintain a current knowledge of plant capabilities, the product line, and computer system.
  • Interface with manufacturing personnel, purchasing personnel, etc. on material status and production planning issues.
  • Create inventory parts, Order Entry parts and engineering masters in the computer system for stockline and custom items.
  • Run costing utilities and post manufacturing journals daily. Investigate large variances to standard costs.
  • Update labor and burden rates and update standard material costs in the system.
  • Assist Controller to coordinate close out process.
  • Record and publish efficiencies. Analyze efficiencies and rates. Make recommendations to management for rate changes.
  • Coordinate the cycle counting process.
  • Develop extended pricing for catalog items.
  • Monitor WIP jobs.  Close aging WIP orders.  Reconcile inventory to G/L.


  • Problem Solving/Analysis.
  •  Communication Proficiency.
  • Time Management.
  • Financial Management.
  • Technical Capacity.
  • Thoroughness.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Required Education and Experience

  • Bachelor’s degree in Accounting, Finance, Economics or related field.
  • 3-4 years of experience in a manufacturing environment.

Preferred Education and Experience
Experience with purchasing, expediting, MRP/ ERP systems, quality/continuous improvement initiatives, manufacturing safety practices and MS Office applications with a strong emphasis in MS Excel.

AAP/EEO Statement
The Equal Employment Opportunity of Beacon promotions is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Beacon Promotions hires and promotions individuals solely on the basis of their qualifications for the job to be filled.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.





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