Careers

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Email resume and a completed application
to edesaer@beaconpromotions.com or mail to:


Beacon Promotions Inc
Attn: Human Resources
2121 S Bridge Street
New Ulm, MN 56073
 

 

Now Hiring:

System Support Administrator

Customer Service Representative

 


 

    System Support Administrator

 

Beacon Promotions, Inc., a leader in the promotional products industry, has a great opportunity for someone to join our IT Department as a Systems Support Administrator. This person will be required to perform a variety of duties and responsibilities, but most importantly can be a great addition to the growing team at Beacon. Candidates with experience supporting NetSuite, MFILES, Infor Visual or any ERP system are highly desired and encouraged to apply.

 

Purpose of Role:

The System Support Administrator (SSA) will provide technical support to all of Beacon’s end users which may include the following: troubleshooting IT related issues (computer, printers, network, fax, software, etc.), build, move and set up new workstations and phone, purchase toner\IT equipment, install software applications and updates, assist end users/managers with the development or creation of reports, etc.

The SSA will initially be trained to support Beacon’s current operational systems including but not limited to MFiles and Infor Visual. S\he will also be a part of an enterprise wide NetSuite ERP system implementation project and will work with users, department managers, members of the Information Technology department and consultants. This person will be responsible for the completion of tasks or projects assigned which may include collection of data, system configuration, data import, creation of test cases, executing test cases, creation of process workflows, provide end user training and other tasks assigned. The SSA will need to understand department’s business needs and translate them to system requirements, ensure test cases are mapped to requirements document and verify all system functionality is tested. Learn and provide support on the new NetSuite ERP system including: configuration, testing and maintenance. Candidates with experience in programming will be assigned customization projects on an as needed basis. May be asked to develop and maintain web services integration according to defined XML WSDL with Beacon’s business partners. 

 

Essential Functions

  • Pro-actively communicate, collaborate and build relationships with business users, IT development and support teams
  • Manage project assignment to successful completion with limited direction and within assigned deadlines
  • Provide reliable and informative project status to supervisors and business users
  • Develop and monitor project plans to track and project results
  • Proactively identify, document and resolve issues
  • Lead cross-functional work groups to identify and document detailed requirements, work flow, information sources and distribution paths, and system specifications
  • Evaluate user requirements and implement working solutions through system design, analysis, testing, training, and documentation
  • Apply technical and business knowledge in the analysis of user requirements.
  • Determine short and long-term solutions to resolve businesses process and technology issues
  • Perform post deployment evaluation to determine necessary adjustments and enhancement
  • Liaison with business users and development to resolve issues that arise during development
  • Liaison with development and support teams to transfer/communicate business requirements
  • Influence the decision making process by effectively presenting concepts and project overviews to vendors, technologist, and local management
  • Deliver documented business requirements in enough detail for the development team to be able to construct solution with minimal interaction with business users
  • Ability to read, digest and communicate complex subject matter to all levels and to influence personnel to accomplish the business purpose
  • Setup and configure new workstations, printers and other IT related devices
  • Troubleshoot end user computer issues: software or hardware
  • Develop training documents and provide end user training on NetSuite

 

Required Skills

  • Exceptional presentation and client relation skills
  • Excellent interpersonal and communication skills (oral and written)
  • Knowledge of troubleshooting workstation issues: OS, virus, hardware and software issues
  • Ability to install and configure Windows Operating Systems, image hard-drive using ghost
  • Ability to present technical knowledge in a simplified understandable manner
  • Experience with troubleshooting end user computer and printer issues
  • Minimum of 4 years’ experience supporting an ERP system.
  • Knowledge of business operations sales to cash process, accounting\finance, sales & marketing, manufacturing and warehousing
  • Intermediate experience with an object oriented programming language such as java, C, C#, C++, JavaScript, VB, etc.
  • Knowledge of computer network concepts (LANS, WANS, Subnetting)
  • Microsoft Excel, Word, PowerPoint, Visio
     

Preferred Skills

  • Experience supporting NetSuite (Suiteflow (workflow), SuiteScript, Custom Records, Forms, Reports, Saved Searches, Dashboard, etc.)
  • Experience supporting MFiles or Infor Visual
  • A strong understanding of web architecture, design and web programming methodologies such as: Visual C#, JavaScript, HTML5, XML, CSS, SOAP, JSON, JQUERY, BACKBONE, UNDERSCORE, etc. Experience with Amazon Web Services is a plus.

 

Required Education

  • Bachelor Degree in Computer Science, Business, or related field, or equivalent combination of education and/or experience

 

AAP/EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

 

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

 


 

    Customer Service Representative

 

Beacon Promotions, Inc. is a leader in the promotional products industry, and has a great opportunity for someone to join our Customer Service Team as a Customer Service Representative. This person will be responsible for serving customers by providing product and service information and resolving product or service problems.

Beacon Promotions, Inc. is a growing company and provides this individual the chance to grow, learn & assist the company with this amazing opportunity. This person will be required to perform a variety of duties and responsibilities, but most importantly can be a great addition to the growing team at Beacon.

 

Purpose of Role:

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. 

 

Responsibilities

  • Correspond with customers via telephone & e-mail to communicate information regarding prospective orders, order status, samples and completed orders
  • Resolve customer issues relating to pricing, shipping, quality, etc.
  • Document all communication with customer regarding changes or additions to orders
  • Interact with all areas of the office and factory to facilitate the flow of orders to meet customers’ requested shipment dates
  • Assist sales & marketing team in proactively reaching out to customers to help grow accounts
  • Use internal software system to keep orders moving and progressing through the system
  • Partners with the sales team to meet and exceed customer’s service expectations

 

Required Skills

  • Minimum of two years of previous customer service or sales experience
  • Excellent interpersonal and written skills
  • Detail oriented with the ability to multi-task and manage time effectively
  • High proficiency in Microsoft Office programs
  • Excellent communication and organizational skills
  • Ability to present a professional response to the customer using both telephone & computer correspondence
  • Bachelor’s Degree preferred but not required
     

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

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