General Information for all Promotional Products
All pricing in USD
The following information must be included on your purchase order: Your company name, address, phone and fax numbers, contact name, requested ship date, product number and description ordered, quantity, product color, layout instructions for artwork, imprint color, unit cost, additional charges, and shipping instructions.
Normal production time is listed by each product. An additional imprint location on a product will require additional production time. Contact customer care for current lead times. Rush service is available on select items. See each page for items available.
$50.00 (G). Orders must be marked “Rush Service Required” in subject of email and on the PO. Production time begins after proof approval and does not include day order is received. Contact Customer Care for production time based on manufacturing availability.
Custom Quotes and Co-op Opportunities:
Call our custom department for more information.
Available via fax or email upon request. Less Than Minimum: $50.00 (G), absolute minimum is half the minimum quantity.
All orders are subject to a 5% overrun or underrun and will be shipped and billed accordingly. Orders marked “No Overrun” will be subject to an underrun.
Artwork and Imprint Information
We support the sm@rt guidelines for art transfer.
We prefer digital artwork. Provide a hard copy with your file. Clean, black-and-white, camera-ready artwork will be accepted. Artwork will be reviewed and if cleanup is needed, we will notify you in advance. A cleanup charge of $45.00 (X) is minimum. Halftones and screens available on some non-fabric items; call factory for details.
Design time prices at $45.00 (X) per 30 minutes. Design Services include: design and layout, production-ready art creation, logo recreation and virtual sample requests exceeding 30 minutes.
Cancellation: Orders will be billed for work incurred.
PMS Color Match:
Exact matches cannot be guaranteed.
Multiple color imprints can result in misregistration of up to 1/16" depending on the tightness of the registration. This tolerance meets industry standards and must be considered acceptable. Some items can be printed on one side only with close registration.
Repeat Order Set-up:
Exact repeats, no charge if within 2 years.
No set-up. Use next quantity price.
Email or fax proof FREE.
Production time begins after proof approval. Proofs for orders produced at outside vendors are provided by the production company producing the order. Charges for outside vendor proofs are billable by a rate defined by the outside vendor (call for quote on proof cost). Note: Orders with personalization will have only the shortest and longest names proofed. Please be advised that requesting a proof with all names provided will incur extra charges and delay production. Be assured that we will print using all information provided within your name list, as it was submitted.
Orders Over $5000
: Factory requires a proof and pre-production sample to be produced on any non-exact repeat orders totaling $5000 or over. The cost of this pre-production sample, and ground shipping charges associated with it, will be provided at no charge. The required pre-production sample process for orders over $5000 can be waived, in writing, by the distributor. By foregoing the proof and/or pre-production process on orders over $5000, any dissatisfaction with the finished product (outside of production errors attributable to factory's workmanship) is the sole responsibility of the distributor/customer.
Spec samples available for $65.00 (G) per color. For table covers and banners see product page for quantities of one. Maglite® spec samples are $75.00 (G) each.
When jobs are supplied electronically, all files and directories need to be printed out and included. Indicate purchase order and product number with your file. Send artwork to firstname.lastname@example.org.
Adobe Creative Suite 5 Software or older.
Preferred File Formats:
Vector outlined artwork created in Adobe Illustrator and saved with all text outlined in .eps or .ai format. Create outlines on all text in the artwork files provided. Photographs need to be saved in .tiff, .eps or .jpeg format (scanned at 300 dpi or higher).
Use of Web Page Artwork:
We cannot accept artwork used on Web sites or that originates on the Internet.
Include all screen and printer fonts, artwork files, embedded art files, color break or blend instructions. Portrait picture files saved CMYK format with a resolution of 300 dpi or higher. Artwork lines should not be thinner than .5 pts. (do not use hairline rules). Scans to be done as close as possible to actual size.
Software Specifics for Dye Sub
Whenever possible, it is recommended you avoid the raster filters directly inside Illustrator and InDesign. Rather, you should create your raster effects in Photoshop and then place either a PSD or a JPG of the completed file into your layout as a linked image.
The Graphics Department does not recommend using embedded images (an image that has been placed into Illustrator but is not linked to the original file), as we have no way of knowing whether or not the original image is of high enough quality. Always save InDesign files in their native format.
NEVER scale raster images (i.e.: tif, bmp, jpg) inside Illustrator/ InDesign. Always pre-set the size in Photoshop first before placing it inside an Illustrator document. When saving Illustrator files, be sure to turn off the “PDF Compatibility” and the “Include Linked Files” features during the “Save As” procedure. This will minimize the file size substantially.
Special Areas of Notation
Technical restrictions prevent the exact centering of some artwork on the sides of our bottles. It should be understood that some artwork will not appear as centered as others.
Differences may occur in fabric weight, fabric finish, color, and overall size of the finished product. These variations are considered acceptable. We recommend the use of contrasting materials for best look.
Please make note, fabric will shrink.
Sizes are approximate. Products are handmade and may vary up to 5%.
Imprints Shown on Website:
The imprints shown in this catalog are the property of the organizations they represent. They are intended to illustrate our capabilities and are not an indication of any endorsement.
An additional $10.00 (G) per drop shipment is added for shipment in the continental U.S. All other locations, add an additional $20.00 (G).
A handling charge is added to each shipment.
Orders are shipped FOB factory. Shipping cost is billed and added to invoice. Orders are normally sent UPS ground, unless otherwise specified. Cost is based on dimensional weight, not actual weight. Catalog weights are estimated to be used to figure freight cost. Some packages may need to ship in oversized cartons and will be subject to dimensional weight charges. This is noted by each product when applicable.
Third Party Billing:
Billable orders shipped using 3rd party billing will be charged a $10.00 (G) per order fee.
Split shipments are orders that require partial shipments to be made at more than one time. Minimum quantity per split shipment is absolute minimum of product. The final shipment must occur within 12 months from receipt of order. Invoice will reflect the quantity shipped. $40.00 (G) per split shipment.
Factory authorization must be obtained to return merchandise for any reason. No claim or return will be accepted or credited 60 days after shipment. There will be a restocking fee of 15% of the order.
Packaging (Highlighters & Markers Only)
Poly bag in set (10-25 pcs per bag) $.20 (G) Call for quote over 25 pcs.